Frequently Asked Questions

Clear answers about NexarilyAI's intelligent solutions and how we transform your business

Getting Started

What exactly does Nexarily do?

We build custom AI agents that automate repetitive business tasks and processes. Think of us as creating intelligent digital employees that handle customer service, qualify sales leads, generate marketing content, automate workflows, and manage your online reputation—all while integrating seamlessly with your existing systems.

How do I know if my business needs AI automation?

If you're spending significant time on repetitive tasks like responding to customer emails, qualifying leads, creating social media content, or managing reviews, you're a perfect candidate. Signs you need AI automation include: staff spending hours on manual data entry, delayed customer responses, missed follow-ups with leads, inconsistent marketing content, or feeling like you can't scale without hiring more people.

What's the difference between your AI agents and chatbots I see everywhere?

Most chatbots are simple question-and-answer tools with limited functionality. Our AI agents are comprehensive automation systems that can think, learn, and make decisions across complex business processes. They integrate with your CRM, email systems, social media platforms, and other tools to create end-to-end automation, not just simple conversations.

Do I need any technical knowledge to use your services?

Absolutely not. We handle all the technical development, integration, and maintenance. You simply tell us what business processes you want automated, and we build everything for you. We'll train your team on basic management tasks (which are designed to be simple), but no coding or technical expertise is required on your end.

What's included in the 30-day trial?

Your 30-day trial includes full access to your chosen AI automation solution, complete setup and integration with your existing systems, training for your team, and full support. You can cancel anytime during the trial period with no cancellation fees. The trial is designed to let you experience real results before making a long-term commitment.

How do I get started?

Simply schedule a free consultation where we'll discuss your specific business challenges and automation opportunities. We'll then create a custom proposal, and if you decide to move forward, we can typically have your first AI agent running within 2-4 weeks.

Technology & Security

How secure is my business data with your AI agents?

Security is our top priority. We use enterprise-grade encryption, secure API connections, and follow industry best practices for data protection. Your data never leaves secure, monitored environments, and we can sign NDAs and provide detailed security documentation upon request. We're also compliant with major privacy regulations including GDPR and CCPA.

What happens to my data? Do you store it?

We only access the minimum data necessary to perform the specific automation tasks. For example, a customer service agent might access support tickets and customer information, but only what's needed to provide assistance. We don't store unnecessary data, and you maintain full ownership and control of all your business information.

Will AI agents work with my existing software?

Yes, in most cases. We specialize in integrating with popular business tools including CRMs (Salesforce, HubSpot, Pipedrive), email platforms (Gmail, Outlook), social media platforms, accounting software (QuickBooks, Xero), and many others. If you're using custom or legacy software, we can typically create API connections or find alternative integration methods.

What if my current software doesn't have an API?

We have solutions for businesses using older systems without modern APIs. We can create automated data transfers, screen automation, or email-based integrations depending on your specific situation. During our consultation, we'll assess your current tech stack and design the best integration approach.

How do AI agents learn about my business?

We train your AI agents using your existing business knowledge: customer service scripts, product information, brand guidelines, historical data, and your team's expertise. The training process typically involves uploading documents, reviewing sample interactions, and fine-tuning responses to match your brand voice and business requirements.

What technology platform do you use to build agents?

We build AI agents using n8n.io, a powerful automation platform that allows us to create sophisticated workflows and integrations. We also leverage GoHighLevel's white-label services for certain business functions, giving you access to enterprise-level automation tools without the enterprise price tag.

Pricing & Investment

How does your pricing work?

We use a hybrid pricing model with a monthly base fee plus consumption-based charges. Each service tier includes a base allowance, and you only pay additional fees when you exceed those limits. This ensures you never pay for unused capacity while keeping costs predictable as you scale.

What are the specific pricing tiers?

Starter Tier ($149/month base):

Perfect for small businesses testing AI automation
Includes base allowances for each service
Additional usage charged per action (typically $0.05-$5.00 per action)

Growth Tier ($799/month base):

Designed for growing businesses with regular automation needs
Higher base allowances and better per-unit rates
Outcome-based pricing (e.g., $275 per qualified lead, $150 per blog post)

Enterprise Tier ($4,500/month base):

For larger businesses with high-volume automation needs
Volume discounts on all services
Custom pricing for complex multi-agent systems

What's included in the base fee?

Your base fee includes: initial setup and configuration, ongoing monitoring and maintenance, regular optimization updates, customer support, and base allowances for your chosen services. You're never charged for the platform itself, only for the actual automation work performed.

What if my current software doesn't have an API?

Are there any hidden costs or setup fees?

No hidden costs. The pricing table shows exactly what you'll pay. There are no setup fees, cancellation fees, or surprise charges. The only costs beyond your base fee are the consumption charges when you exceed your included allowances.

What payment methods do you accept?

We accept all major credit cards, ACH bank transfers, and can accommodate net-30 terms for Enterprise clients. Payments are processed monthly, and you can cancel or modify your plan anytime.

Can I change tiers as my business grows?

Absolutely. You can upgrade or downgrade tiers at any time. If you upgrade mid-month, you'll get prorated pricing and immediate access to the higher tier benefits. Many clients start with Starter to test the waters, then upgrade to Growth as they see results.

Is there a long-term contract required?

No long-term contracts required. All plans are month-to-month after your 30-day trial. We believe in earning your business every month with results, not locking you into lengthy agreements.

Implementation & Timeline

How long does it take to implement AI agents?

Most single-agent implementations take 2-4 weeks from contract signing to go-live. Complex multi-agent systems may take 4-8 weeks. The timeline depends on integration complexity, data preparation requirements, and your team's availability for training and testing.

What's the step-by-step implementation process?

Discovery & Planning:

Detailed analysis of your current processes
System integration planning
AI agent design and workflow mapping

Development & Integration:

AI agent development and training
System integration and testing
Internal quality assurance

Training & Launch:

Team training and documentation
Soft launch with monitoring
Performance optimization and adjustments

Do you handle the entire implementation?

Yes, we manage the complete implementation process. You don't need to worry about technical details—we handle development, integration, testing, and launch. Your main involvement is providing business knowledge, feedback during testing, and team training.

What happens if implementation takes longer than expected?

If delays are on our end, we absorb any additional costs and work to get you live as quickly as possible. If delays are due to factors on your end (data preparation, system access, etc.), we'll work with you to adjust timelines without penalty.

How much of my team's time is required during implementation?

Typically 2-4 hours per week from key team members during the 2-4 week implementation period. This includes initial interviews, testing sessions, and training. We're respectful of your time and schedule activities around your business needs.

Can I test the AI agent before going live?

Absolutely. We conduct thorough testing in a safe environment before launching any automation. You'll have the opportunity to review responses, test workflows, and request adjustments before the AI agent starts handling real business processes.

Business Impact & ROI

What kind of results can I expect?

Our clients typically see: 70% reduction in time spent on automated tasks, 40-60% improvement in lead conversion rates, 90% faster customer response times, and 3-5x ROI within the first year. Specific results vary by business size and which processes you choose to automate.

Will AI agents replace my employees?

No, AI agents augment your team by handling repetitive tasks so your employees can focus on higher-value activities like strategy, relationship building, and complex problem-solving. Most clients find they can grow without hiring additional staff, rather than reducing their current team.

What if my business is seasonal or has variable demand?

Our consumption-based pricing model is perfect for seasonal businesses. During slow periods, you pay less since the AI agents handle fewer tasks. During busy periods, they automatically scale to handle increased demand without the cost and complexity of hiring temporary staff.

How do you measure success?

We track specific KPIs relevant to each service: response times and resolution rates for customer service, conversion rates and lead quality for sales automation, engagement metrics for content generation, time savings for workflow automation, and review ratings for reputation management.

What happens if the AI agents don't perform as expected?

We guarantee performance standards and will work with you to optimize until you're satisfied. If we can't deliver the promised results despite our best efforts, we'll work with you on alternative solutions or provide a refund for recent charges.

Support & Maintenance

What kind of ongoing support do you provide?

All plans include: 24/7 monitoring of your AI agents, regular performance optimization, software updates, email support, and access to our knowledge base. Growth and Enterprise tiers also include phone support and priority assistance.

Who do I contact if something goes wrong?

You'll have direct access to our support team via email, and Growth/Enterprise clients get phone support. We also provide 24/7 monitoring, so we often identify and fix issues before you notice them.

Do you provide training for my team?

Yes, we provide comprehensive training as part of your implementation. This includes how to manage and monitor your AI agents, interpret performance reports, and make basic adjustments. Training is ongoing—we're always available to help your team get the most from your automation.

How often do you update and improve the AI agents?

We continuously monitor performance and make optimizations monthly. Major feature updates happen quarterly, and security updates are applied immediately as needed. You're never charged extra for these improvements.

Can I request changes or improvements after launch?

Absolutely. Minor adjustments and optimizations are included in your monthly fee. Significant new features or additional integrations may incur additional charges, but we'll always discuss costs upfront.

What happens if I need to cancel?

You can cancel anytime with 30 days notice. There are no cancellation fees. We'll help with data export and transition planning to ensure minimal disruption to your business operations.

Industry Specific

What industries do you serve?

We work with businesses across many industries including: professional services (law, accounting, consulting), healthcare and medical practices, real estate agencies, e-commerce and retail, SaaS and technology companies, financial services, and many others. Our solutions are customized for each industry's specific needs.

Do you understand my industry's regulations?

We work with you to ensure all automation complies with industry regulations. For regulated industries like healthcare (HIPAA) or finance (SOX), we implement additional security measures and compliance protocols as needed.

Can you provide references from businesses like mine?

Yes, we can provide references from similar businesses in your industry (with their permission). We're proud of our client relationships and happy to connect you with businesses who have achieved success with our automation solutions.

How do you handle industry-specific terminology and processes?

During the discovery phase, we spend significant time learning your industry's language, processes, and best practices. We train your AI agents using your specific terminology and workflows to ensure they sound natural and professional to your customers.